The Middle Managers Program is a three day residential program designed for existing middle managers who are thinking about moving on in their careers, and who want to prepare themselves for taking on more or different responsibilities.   This course takes a deliberately personal focus, and is designed around the skills and qualities of resilient management and leadership. …

New Compliance Measures - Australian Qualifications Framework and Competition & Consumer Act It is important for all higher education professionals to have an understanding of the requirements which help maintain Australia's reputation for delivering quality education.  The Competition & Consumer Act and the recently revised AQF (Australian Qualifications Framework)…

This one-day workshop supports higher education staff to write with impact and to get results. Content focuses on writing clear and concise business reports within the tertiary context. This workshop is highly interactive and skills-based.  

Kotter and Heskett’s 11 year study clearly showed a four fold difference in long term revenue growth between constructive and defensive cultures.  This one day workshop is designed to enable leaders to assess their own culture and make the necessary changes to promote a constructive culture within their teams or organisation The one day workshop will cover: Key…

Teams and collaborative work processes define organisational life.  Great managers have skills and ways of thinking to transform 'working groups' into high performance teams.  This workshop builds a solid understanding of the concepts and skills required in harnessing the synergy of team environments.

Latest research shows that IQ takes second position to EQ in determining outstanding job performance.  Examples of emotional competencies are empathy, self-confidence, initiative, self-motivation, persistance and adaptability.  This workshop explains the conept of emotional intelligence and provides guidance as to how to successfully build you capacity in this area.

This workshop introduces writing techniques to improve participants' web and intranet writing skills. The course looks at how people behave online, enables a better understanding of what writing techniques work well on the web, how online copy is different from print material, and techniques to turn print documents into online material. The session also provides some editing and…

This workshop has been designed to explore networking for university administrators. The workshop aims to introduce you to the skill of networking and will assist you in the creation of a personal networking plan. The workshop will explore the importance of networking for university administrators, identify opportunities for networking across your institution and the sector, create a…

Sharpen your editing and proofreading skills is a practical training course for experienced writers in the workplace. The course aims to consolidate and extend participants’ knowledge of and skills in editing and proofreading workplace documents. These documents may include correspondence, reports, and communications and publicity material in both print and online environments.…

A one day customer service excellence workshop designed to give all participants the necessary skills and techniques for delivering effective customer service in a highly professional manner on a consistent basis. Key topics that will be covered in this workshop include: • Defining the characteristics of excellent customer service – what really counts? • Assessing…