This course covers the following topics: Different types of speech; What's the message; Speak like a star; Verbal communication skills; Non-verbal communication; Nervousness; Make them laugh; Preparing to speak; Delivering your speech; Questions and tips  

This one day course will introduce you to core coaching skills and how to apply these in everyday scenarios - such as solving problems and making decisions, giving everyday feedback, and running productive meetings.

This is a practical course covering issues such as using budgets to measure staff performance, linking budgets to the strategic planning process and a comparison of budgeting techniques. The workshop explores the difference between budgets and forecasts, and participants will learn how to create their own budget, rolling forecast, variance report and budget scenarios in Excel.

The 'Cutting through complicated issues - applying the ARIES framework for diagnosis and action' program is a highly interactive, practically-oriented 2-day workshop designed to help participants develop their capacity for leadership and intervening productively with contentious – messy – issues, to bring about desired change. These issues, often with strongly-felt…

This half day program is ideal for staff from any area of a University who are interested in learning more about financial management in Universities.  This program is ideal for staff with little or no experience in financial management and are keen to explore this area further.  The program will include but is not limited to:   …

This course covers customer service strategies for interactions with international clients. If you are in a high contact role where you deal with clients from other cultures or clients who speak English as a second language, then this workshop is for you. The workshop explores factors that influence the way your clients behave and strategies to improve your communication skills. It…

Stress has become the modern buzz word.  However, few understand what it is, how it’s triggered and how it can be effectively managed. This one day workshop will allow us to make some appropriate choices to proactively manage stressors in our lives. The workshop will cover: Identifying what stress is and what contributes to it Managing environmental,…

This course has been designed for administrative staff who support students and is particularly relevant for front-counter staff.   It will provide you with a framework for best practice client service and a mechanism to ensure continuous improvement.   Client Service Essentials has been developed to provide a consistent approach to service delivery and is based…

Project Management skills are increasingly becoming formal requirements for many professional roles in the education sector. This course, developed in conjunction with ATEM and taught by an experienced Educational Project Manager, is the entrée into the exciting, but often misunderstood world of Project Management. The course covers the fundamentals of Project Management…

This session focusses on the application of emotional intelligence to management in the tertiary education secxtor. It will discuss the emotional responsibilities of managers and staff with a view to increasing efficiency and creating more fulfilling workplaces.