A specialist Customer Service trainer, Troy Quaife has been working in customer service environments for over 20 years. 

Troy began his career by serving customers face to face on the retail sales floor, though quickly progressed into management roles.  Despite the change however Troy maintained his enthusiasm for dealing directly with clients, was always happy to work with his team members to ensure the best outcome for the customer.
Troy’s management skills and his passion for ensuring the success of his teams led him down the path towards training and coaching.  This career decision was also influenced by the fact that most of the training sessions he attended in his career had been “snooze fests” which did not provide inspiration for change and improvement, let alone equip participants with the knowledge and skills to actually implement the changes.
As a result, it is in these areas that Troy really shines!  Whether he is training Time Management Techniques, Sales, Leadership Skills or anything in between, Troy believes that training needs to be entertaining as well as informative.  Troy brings this approach to all of his training workshops to ensure that participants walk away from every session empowered with the confidence and tools to put into practice all of the skills that they have been taught.  And the proof is in the results – Troy’s participants have gone on to achieve excellent results, not for just days after the session, but for months and years to come.