Excellence In Service Delivery
This course has been designed for administrative staff who support students and is particularly relevant for front-counter staff.
It will provide you with a framework for best practice client service and a mechanism to ensure continuous improvement.
Client Service Essentials has been developed to provide a consistent approach to service delivery and is based on the PROUD philosophy:
PREPARED to interact with clients
RESPONSIVE and take ownership of client enquiries
OVERCOME communication challenges
UNITE with team members, departments and University as a whole
DELIVER superior client service.
The session will introduce participants to Client Service Essentials, explain the reasons for the Essentials, highlight the benefits of the Essentials, and provide participants with an opportunity to become familiar with the Essentials.
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