Dr Jenny Promnitz Jennifer.Promnitz@jcu.edu.au
Director of Counselling
James Cook University of North Queensland

Abstract: To obtain direct empirical evidence of a link between the existence of student support services and enrolment attrition or positive academic outcomes is difficult, due to the many extraneous variables which have an impact on the lives of students. To help clarify the link between support services and academic outcomes, this project examined student experiences with actual and contemplated withdrawal and usage of support services. The method used was a questionnaire administered to enrolled and recently withdrawn students, and a series of focus groups with students nearer graduation. Participants responded to questions about their financial support and motivations for seeking a degree. Detailed comments were provided on factors or circumstances which influenced contemplation of withdrawal, as well as actions taken which led to continued enrolment or actual withdrawal.

It was concluded that the experiences of students generally support the positive role which support services play in both the prevention of attrition and the enhancement of student's experiences whilst at university. Recommendations were made to facilitate social, emotional and academic adjustment, given findings on student financial difficulties, motivations for enrolment and attrition risk factors.